FAQs

Cabinet + Slatwall FAQ

PRODUCT INFORMATION

What products are available online?

EasyGarage offers tall cabinets and base cabinets with your choice of open shelves, doors, and drawers, along with work surfaces and overhead cabinets with shelves and doors. You can choose from several color options and drawer and door fronts. Also available online are slatwall and accessories with a choice of hooks, baskets, racks, and much more.

How do I plan my garage storage space?

There are so many ways to personalize your storage with EasyGarage products! To help you get started, we’ve put together a variety of packages combining tall, overhead, and/or base cabinets along with work surfaces. Or, you can select individual cabinets and accessories and add them to your shopping cart just as easily.

How strong are EasyGarage products?

When properly installed, our sturdy tall cabinets and base cabinets are designed to support up to 300 pounds, and overhead cabinets can hold up to 200 pounds. Each cabinet shelf holds up to 100 pounds. See each cabinet’s specifications section for more details.

What are the products made of?

EasyGarage cabinets use high quality, 3/4" thick furniture-grade composite board with a durable thermally fused laminate surface. See each cabinet’s specifications section for more details.

Are EasyGarage products adjustable?

Certain parts can be adjusted to fit your needs. For example, the adjustable shelves, which rest on pins, can be moved up or down easily without tools. Fixed shelves, which lock into place with cam and bolt connectors, can also be moved using a screwdriver. It’s also simple to move or add slatwall accessories at any time without any tools.

 

ORDERING AND SHIPPING INFORMATION

How do I place an order?

After you’ve added items to your cart, click on “Buy It Now” to place your order online. You will be prompted to create an account if you have not done so already. Then you will provide your delivery location information, select your payment type, and confirm your order. Should you have questions about your order, please contact Customer Service at 888-991-1559 during business hours.

What forms of payment are accepted for purchases?

We accept Visa, Mastercard, Discover, and American Express.

Will EasyGarage send an order confirmation via email?

Yes. Within 24 hours after placing your order, we will send you a message confirming your order to the email address you provided when you set up your account.

When will my order ship?

Due to the COVID-19 crisis, please allow for extended shipment timelines. Thank you for your patience and understanding. The ship date for your order will be noted during the checkout process. We recommend contacting an EasyGarage designer for more information. If you wish to receive your order at a later date, you can choose during checkout to have it shipped up to 30 days after your order date. Please note that the date you will see on your screen, or the date given to you by your designer, is the approximate shipping date from our warehouse, not the delivery date. Delivery dates vary due to geography and local conditions. We are not responsible for delivery dates. Again, please consult with your designer or call 888.991.1559 for more information.

Can you hold my order and ship it at another time?

Yes, during the checkout process, you can choose to have your order shipped up to 30 days after your order date.

Do you offer free shipping?

We are proud to offer free shipping within the contiguous U.S. on purchases over $400. See our Shipping Information page for details.

Please be aware that our shipping (and manufacturing) dates are ESTIMATED. Many factors in today's business climate, including Covid-19 restrictions, a strained supply-chain, and shipping company challenges, cause us to caution you if you plan to install your project within defined calendar dates, or hire 3rd party installers or contractors in advance or your project's arrival. For more details on estimated shipping dates, please call our sales department at 800.910.0129. Thank you.

Am I able to cancel my order after submitting it?

Unfortunately no.  All sales are final. Due to the custom-cut to your specific design nature of your order, and our fast turnaround, once your order is submitted it will proceed immediately to manufacturing and will ship as soon as possible. If you have doubts or reservations about your dimensions, or color choice, please take the time to review those elements before you place your order. One of our professional designers will be happy to help before the purchasing process. Our design department can be reached at 888.991.1559. Post-sale, please call our customer service department with any questions you may have, 888.991.1559.

Can I return my order?

We accept returns of new/unused items within 30 days of delivery. Customers are responsible for return shipping costs and a 50% restocking fee. For complete details, please see our Return Policy.

There were missing or damaged parts in my shipment. Will you ship me replacement parts?

EasyGarage will replace any damaged or missing elements of your project, but only within 90 days from date of delivery with no cost to you. Beyond that 90-day limit the customer is responsible for all replacement and shipping charges. Our goal is customer satisfaction, and we understand how unforeseeable circumstances may delay your installation. All we ask is that you PLEASE reach out to us within those 90 days with any concerns over missing or damaged parts. We will do all in our power to rectify the issue. Thank you.

Can I order individual cabinet doors?

At this time, we do not offer doors as a standalone purchase. However, doors are included with several of our cabinets and packages.

 

INSTALLATION AND MAINTENANCE INFORMATION

What skills and tools are needed to install an EasyGarage cabinet?

You’ll want a basic proficiency with home improvement projects, and at least two people to install the cabinets. The typical installation requires the use of a tape measure, drill and drill bits, mallet, #2 Phillips screwdriver, saw, and level. Other tools which may be helpful include a stud finder, step ladder, and a square. See the installation instructions for complete details.

Is there any cutting involved during the installation?

All EasyGarage cabinet panels, shelving, and work surfaces are precut to make installation simple. The only item you may need to cut is the slatwall panel, and the material is easy to cut with a saw.

Can EasyGarage solutions be installed onto concrete walls or walls with steel studs?

Typically, cabinets are installed on drywall over standard wood frame construction. If your garage has masonry walls or walls with steel studs, installation will require additional hardware available from your local hardware store. For help choosing the correct type of fastener for your installation, please contact Customer Service at 888-991-1559.

What are fixed shelves?

These fixed shelves lock into place with included cam and bolt connectors. They stabilize your system and can be adjusted after installation with a Philips screwdriver.

Once installed, how do I clean my EasyGarage solution?

You can clean your EasyGarage cabinets and work surfaces by wiping with a damp cloth.

If slatwall gets dirty, simply spray it down with a hose. The unique profile prevents water from pooling at the bottom of the slat.

 


 

Flooring FAQ

Flooring Design

How do I design my space with flooring?

We recommend using our design tool to design your space with flooring. Input the dimensions of your garage and the floor layout tool will automatically calculate the tiles and edge pieces you’ll need to cover your garage. Select from various color and pattern options for inspiration. View in 3D mode to see your complete garage with flooring and storage.

How many flooring tiles do I need?

Each floor tile is 12"x12", making it equal to one square foot. We recommend using our design tool to generate how many tiles you’ll need for your space.

What is the flooring made of? Is it durable?

All our tiles or bases are made of 100% Virgin Polypropylene. Tiles are 1/2" thick and are made using a 4-point injection molding process for even material distribution, translating to a stronger tile.

How much does it cost to get flooring?

The cost is $3.50 per square foot. Purchase a pack of 10 pack of tiles for $35.

How will the tiles perfectly fit my garage space?

For a wall-to-wall installation, tiles are easily cut-to-size with an electrical saw such as a miter saw, jig saw, table saw, etc. Pre-plan and envision flooring in your space using our design tool.

What colors do the tiles come in?

There are 10 color options listed on our product page.

When are flooring edges required?

Edges are required in areas where you are transitioning from a garage tile floor to the subfloor, giving your application a completed and finished look. In garages, edges are most used at the garage door opening. Edges are also used to complete the look of any island application or install that does not go wall to wall, such as car pads or event displays and booths.

What is a mat?

A garage mat is a preconfigured set of tiles with trim designed to be stationed anywhere in your garage. You could use a mat under your motorcycles or vehicles to protect your garage flooring from vehicle wear. Mats are free-floating, meaning they do not go wall-to-wall.

 

Ordering

How do I place an order for flooring?

Using our easy-to-use design tool, you can check out when selecting "Buy It Now" and all products in your design (from flooring to storage) will be taken to checkout. You will be prompted to create an account if you have not done so already. Then you will provide your delivery location information, select your payment type, and confirm your order. Should you have questions about your order, please contact Customer Service at 888-991-1559 during business hours. You can also visit our product page to purchase tiles, trim, and preconfigured mats al la carte.

What happens when I submit my order?

Your order is sent to us and gets ready for processing based on your ship date.

I would like to purchase flooring, but I don't need it right away. Can I order it for a scheduled shipment date?

Yes, you can select your ship date at checkout.

Can I order individual floor tiles?

No. Order tiles and trim in packs of 10. Corner pieces will come in packs of 4.

Am I able to cancel my order after submitting it?

Unfortunately, no. Due to our fast turnaround, once your order is submitted it will proceed immediately and will ship as soon as possible. If you have doubts or reservations about your dimensions, or color choice, please take the time to review those elements before you place your order. One of our professional designers will be happy to help before the purchasing process. Our design department can be reached at 888.991.1559. Post-sale, please call our customer service department with any questions you may have, 888.991.1559

If I order my flooring today, when will I get it?

Shipping times vary depending on a variety of factors. As of this writing (September 2021) we suggest you consult with one of our design consultants at 888.991.1559. Depending on order size, orders ship via standard ground service by parcel or a freight carrier.

 

Shipping

We are proud to offer free shipping within the contiguous U.S. on purchases over $400. See our Shipping Information page for details.

Please be aware that our shipping (and manufacturing) dates are ESTIMATED. Many factors in today's business climate, including Covid-19 restrictions, a strained supply-chain, and shipping company challenges, cause us to caution you if you plan to install your project within defined calendar dates, or hire 3rd party installers or contractors in advance or your project's arrival. For more details on estimated shipping dates, please call our sales department at 888.991.1559. Thank you.

Please note that freight companies will not deliver in neighborhoods where access is limited, where driveways are exceptionally long or where overhanging branches impede the driving of freight company pup trucks. EasyGarage freight deliveries are curbside only. If you do have impediments restricting delivery, and you still decide to move forward with your project, please know that EasyGarage is not responsible for any additional costs involved in expediting the delivery to your doorstep. Please inform your designer or call our sales department at 888.991.1559 for more information.

Will my project be delivered in inclement weather?

Yes, it will. We currently use two methods of localized delivery, parcel, and freight carriers. Your product will be sent to the delivery address you provide us on a day and time that is beyond our control. Other than during instances of major weather conditions, (delivery conditions determined by parcel or the local freight company), both parcel and freight companies deliver during periods of inclement weather. Our freight delivery service will call you and coordinate a delivery time that works for both you and the freight company. They will require a signature from someone older than 18 years of age when delivery is accomplished (Covid regulations vary across the country, some carriers may not require a signature). EasyClosets is not responsible for damage to orders caused by inclement weather, so we ask that you prepare accordingly for the estimated day of delivery. Thank you for understanding.

Will flooring ship with my other product purchases?

This product will ship separate from other products.

 

Installation

Once installed, how do I clean my floor tiles?

There are many ways to go about cleaning your tiles. We make this as simple and easy as possible! Flooring can be maintained like a typical floor, using a broom or mop to remove debris. You can easily remove a single tile and clean underneath if necessary. However, many customers find themselves going long periods of time with little to no maintenance or cleaning at all.

What skills and tools are necessary to install flooring?

There are no tools required for simply laying tiles or laying a preconfigured mat. Recommended tools for cutting tiles would be a fine-toothed blade electrical saw for cutting flooring tiles in a wall-to-wall installation.

How do I install flooring?

Flooring is a simple, "Do It Yourself" project that anyone can install. Typically, a standard two car garage will take two people approximately four hours. A majority of installation time will be cutting tiles to perfectly fit your space. See installation instructions here.

Are adhesives needed to install floor tiles?

No, the tiles have a quick and easy patented interlocking system that has 6 connectors per side.

Do you need a rubber underlay beneath the tiles?

Rubber underlay is not necessary. Some customers will use rubber underlay for car pad installations.

Is your flooring watertight?

No, our Patented interlocking system is not watertight. However, the tiles are designed with an integrated base system. The structure provides a stable base but allows for airflow for draining and moisture reduction.

Are the flooring tiles mold and mildew resistant?

Yes.

Is your flooring chemical resistant?

Tiles are resistant to oils, solvents, hydraulic fluids, skydrol and more.

 

Policies and Procedures

Do you have a return policy?

See our return policy here.

There were missing or damaged parts in my shipment. Will you ship me replacement parts?

Please call customer service for assistance at 888.991.1559.